“A promise to a customer is felt by customers before auditors — because when trust breaks, the business breaks.”

— Professor Kai London, CISO.

Quote card by Professor Kai London reading 'A promise to a customer is felt by customers before auditors — because when trust breaks, the business breaks.'. From the book Trustquake.
Quote card by Professor Kai London reading 'A promise to a customer is felt by customers before auditors — because when trust breaks, the business breaks.'. From the book Trustquake.

A promise to a customer is felt by customers before auditors — because when trust breaks, the business breaks. — Kai London (Professor Kai London), CISO. Principle 2102 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk

Related: Principle 4602 Principle 7102 Principle 9602

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