“On the worst day, an executive apology converts uncertainty into decisions faster than an unverified vendor claim; rehearsal turns fear into procedure.”

Quote card by Professor Kai London reading 'On the worst day, an executive apology converts uncertainty into decisions faster than an unverified vendor claim; rehearsal turns fear into procedure.'. From the book Trustquake.
Quote card by Professor Kai London reading 'On the worst day, an executive apology converts uncertainty into decisions faster than an unverified vendor claim; rehearsal turns fear into procedure.'. From the book Trustquake.

On the worst day, an executive apology converts uncertainty into decisions faster than an unverified vendor claim; rehearsal turns fear into procedure. — Kai London (Professor Kai London), CISO. Principle 8843 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk

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